Privacy Policy
Last updated 10 November 2026
- We use your location and trip details to suggest places and answer your questions. That's what the app is for.
- No ads, no selling your data, no tracking you across other apps or websites.
- You don't need an account to start. If you sign in, we keep an account ID, not your name or email.
- Delete a trip or your account in the app and its data is deleted from our servers.
Who we are
SoloKoala ("we", "us") makes the SoloKoala app and this website. We are the controller of the personal data described here. Questions or requests: [email protected].
What we collect and why
| Data | Why | Kept |
|---|---|---|
| Trip details you enter: destination, where you're staying, dates, budget, pace, interests, food preferences, notes | To tailor picks and answers to your trip | On your phone, and on our server with the trip until you delete it, or 12 months after the trip was last used |
| Precise location, only while you use the app, and your local time | To find places near you, walking times and weather. Sent with each request; the latest position is kept in the trip's conversation so Coco knows where you were | As trip details |
| Messages to Coco and Coco's replies | To answer you and remember the conversation during the trip | As trip details. Older days are reduced to a short recap |
| Check-ins, saved places, stamps, journal | Your journal and trip passport. Places you've been are also shared with Coco so it doesn't suggest them again | Mostly on your phone only; places you check in to are kept with the trip on our server |
| Account ID from Sign in with Apple or Google (only if you sign in) | To make your purchases work on all your devices | Until you delete your account |
| Purchases: which pass or subscription you bought and when | To unlock paid features | As long as the store and tax rules require |
| A random install ID and daily usage counts | To apply fair-use limits and stop abuse | Counts: 30 days |
| Technical logs: IP address, request time, errors | To keep the service running and secure | Up to 7 days |
We don't ask for your name, email, contacts, photos or health data, and we don't build advertising profiles.
Legal bases (EU and UK)
We process trip details, location, messages and check-ins to provide the service you asked for (performance of a contract). Fair-use limits, security logs and fraud prevention rely on our legitimate interests in keeping the service working and affordable. Your phone asks for permission before sharing your location, and you can turn it off at any time in Settings; the app then uses where you're staying or your destination instead.
Who processes it for us
We share data only with the services that run SoloKoala, and only what each needs:
- Cloudflare hosts our server, database and website.
- Anthropic provides the AI (Claude) behind Coco. It receives your trip details, location, messages and the places we found, to write picks and replies. Under its commercial terms Anthropic doesn't use this data to train its models.
- Google Maps Platform provides maps, place search, opening hours, routes and weather, and receives the locations and searches needed for that. Google's use is covered by the Google Privacy Policy.
- OpenStreetMap-based services (Nominatim, OSRM, Transitous, Open-Meteo) may be used for the same purposes during our beta.
- RevenueCat manages purchases and receives your account or install ID and purchase records.
- Apple and Google handle sign-in and payments under their own privacy policies. We never see your card details.
- Umami counts visits to this website without cookies or personal identifiers.
Some of these providers are in the United States. Where data leaves the EU or UK, it is protected by the providers' Standard Contractual Clauses or an adequacy decision.
We may disclose data if the law requires it, and it would pass to a new owner if SoloKoala were sold, under this policy.
Your choices and rights
- Delete a trip in the app to remove it from your phone and our server.
- Delete your account in the app (Settings) to remove your account and all your trips from our server. Active subscriptions must be cancelled in your App Store or Google Play settings.
- Location can be turned off in your phone's settings.
- Depending on where you live (including the EU, UK and California) you can ask us to access, correct, delete or export your data, or object to or restrict its use. Email [email protected]; we'll answer within 30 days. You can also complain to your local data protection authority.
We don't sell or "share" personal information as defined by California law.
Security
Data travels over encrypted connections (HTTPS), and access to our servers and keys is restricted. No system is perfectly secure, so please don't put sensitive information such as passport numbers in trip notes or messages.
Children
SoloKoala is not meant for anyone under 16, and we don't knowingly collect data from them. If you think a child has used the app, contact us and we'll delete the data.
Changes
If we change this policy we'll update the date above, and tell you in the app if the change is significant.