Support

Stuck on something? Email [email protected] and a human will get back to you, usually within two days.

Passes and subscriptions

I bought a pass on another phone. How do I get it here?

Sign in with the same Apple or Google account you used when you bought it, then tap Restore purchases in Settings.

How do I cancel Pro Yearly?

On iPhone: Settings → your name → Subscriptions → SoloKoala. On Android: Google Play → profile → Payments & subscriptions → Subscriptions. Deleting the app doesn't cancel it.

Can I get a refund?

Payments go through Apple or Google, so refunds do too: reportaproblem.apple.com for the App Store, or your Google Play order history.

My trip got longer.

Buy another pass. Its days are added on to the one you have.

Using the app

Picks aren't near me.

Check that SoloKoala can use your location (Settings → SoloKoala → Location → While Using). Without it, Coco searches around where you're staying instead.

A place was closed or wrong.

Sorry about that. Hours come from map data and can be out of date. Tap skip and Coco won't suggest it again on this trip. Telling us the place name helps too.

I hit a daily limit.

Paid plans have generous fair-use limits that reset at midnight. Normal travel days stay well under them.

Your data

How do I delete my data?

Delete a trip from the trip menu, or delete your whole account in Settings → Delete account. Both remove the data from our servers. See the Privacy Policy for details.